privacy policy

This nexoom.com Privacy Policy applies to your use of www.nexoom.com and any other website, application or service provided, owned or operated by Nexoom AG and its wholly or partially owned subsidiaries or related entities (collectively, ‘Nexoom’, ‘nexoom.com’, ‘our site’, ‘us’ or ‘we’). Therefore, we want you to feel confident that we respect your data and will keep it secure, both in your use of our Services and in any interaction you have with us.

We appreciate your visit to our site and your interest in our Services. We recognise the importance of the privacy of your personal data and are committed to respecting and protecting that privacy. This Privacy Policy describes how we collect, use and protect your personal data in a manner consistent with our legal obligations and your rights.

Please read this Privacy Policy carefully to understand how we handle personal information provided by you. By accepting this Policy, you consent to our use of your personal data in accordance with this Policy.

Please note that this Privacy Policy applies solely to your use of our website. Our site may contain links to other websites and we have no control over how those websites collect, store or use data. We recommend that you check the privacy policies of those websites before providing them with any personal information.

We are committed to complying with applicable privacy and data protection laws and regulations, and will always strive to ensure the security and confidentiality of your personal data. If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please do not hesitate to contact us.

Nexoom reserves the right to modify this Policy to adapt it to new legislation or jurisprudence, as well as modifications to the Services. In such cases, we will announce in this Privacy Policy the changes introduced reasonably in advance of their implementation.

Your trust is fundamental to us, and we are committed to maintaining the privacy and security of your personal data to the highest standards.

1. Data Controller

Data Controller for the processing of the data collected by this means, as well as those generated as a result of the use of our Service, is:

  • NEXOOM AG
  • Registration Number CHE-472.113.585
  • Address: Ruessenstrasse 12, 6340 Baar, Zug, Switzerland
  • Contact: [email protected]

2. Information we collect

At Nexoom, we collect and obtain personal information this way:

  • Data provided to us directly by the user
    • When you provide us with your details via the contact form:
      • Name
      • Email
  • Data that you provide to us indirectly and information that we collect automatically
    • When you visit and use nexoom.com, we automatically collect the following information through Cookies:
      • Location
      • Browser used
      • Operating System (OS)
      • IP address
      • Connection time
      • Other information obtained through the use of cookies, nexoom.com web beacons, and other technologies, including advertising information, can be found in our Cookie Policy.

3. Purposes and legitimacy for the processing of your data

Below, we inform you of the purposes for which we process your personal data, together with the legal basis that legitimises us to do so:

  • Consent
    • In order to be able to contact you when you provide us with your details in the contact form, it will be necessary to show and accept the consent section in order to inform you about the service we offer.
  • Use of your data
    • We process your personal data for various purposes, for which we obtain your consent when you use our site and Services. Some of the purposes for which we use your personal data are:
      • Send promotional e-mails.
      • To analyse the information in our systems to provide you with a better service and user experience.
      • Improve targeted and personalised advertising.
      • Register your participation in chats or communities/forums, if available.
      • Exercise or comply with our legal obligations.
      • In addition to the consent you provide to us when using our services, we may also process your personal data in furtherance of our legitimate interests to support and develop our business. We may also process your data where necessary to comply with legal requirements.

4. Communications of data to third parties

It is important to note that the personal data we collect will only be used for the purposes set out in this Privacy Policy, and we will not share your information with third parties unless there is a legal obligation requiring such disclosure to Administrative Authorities, Law Enforcement Agencies, or Judges and Courts.

5. Conservation of your data

When you submit your data to us via the contact form, we will retain it for a period of two (2) years.

Once the indicated period and/or conservation period has elapsed, your data will remain blocked, through the adoption of technical and organisational measures, to prevent its processing, including its visualisation, except for the purpose of making the information available to Judges and Courts, the Public Prosecutor’s Office or the competent Public Administrations, for the enforcement of possible liabilities arising from the processing and only for the corresponding legal period.

6. Security of your data

In compliance with our obligation of secrecy regarding the personal data collected, as well as our duty to safeguard them, we have implemented security measures designed to guarantee the security of your personal data and prevent their alteration, loss and unauthorised processing and/or access, according to the state of technology, the nature, the nature of the data we handle and the risks to which they are exposed, whether from human action or the physical or natural environment in accordance with the provisions of the applicable regulations.

We care about your privacy by reinforcing the confidentiality and integrity of the information we process and by continuously monitoring and controlling our processes to ensure respect for your privacy and the security of your data.

7. International transfers

No International Transfers of your personal data are envisaged.

However, in certain circumstances, we may need to share or allow access to some of your personal data with third parties outside the European Economic Area (EEA). These international transfers may be necessary to fulfil our contractual commitments, to provide you with our services or for other legitimate purposes, subject to applicable law.

When we make international transfers of personal data, we ensure that appropriate measures are taken to guarantee the security and protection of your data, in accordance with privacy and data protection standards and regulations established by applicable law. We implement appropriate safeguards, such as standard contractual clauses, certifications, or the use of service providers that comply with applicable data protection requirements.

8. Your rights

The exercise of data protection rights is free of charge and, in order to provide maximum transparency, we provide you with more information about these rights:

Right of access, rectification and deletion: You may consult your personal data by requesting a copy of them, as well as request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Right to object: In certain circumstances and for reasons relating to your particular situation, you may object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons, or the exercise or defence of possible claims.

Right to restrict processing: In certain circumstances, you may request that we restrict processing so that we only use your data as permitted by law.

Right to portability: Where data are collected in a structured format, you may request the direct transmission of your data to other data controllers or receive your data in electronic format, to be stored on your own devices, without the need to transmit them to other data controllers.

Right to withdraw consent: Where the processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of the processing carried out prior to the withdrawal.

You may exercise your rights in the following ways:

You can also obtain more information about your rights from the Information and Data Protection Commissioner or your local Citizens Advice Bureau.

Finally, if you consider that the processing carried out by Nexoom does not comply with the law, you may lodge a complaint with the competent Data Protection Supervisory Authority.

If you wish to know what personal data we hold about you, you may exercise your right of access by sending us a written request via the designated email address. This request is known as a ‘subject access request’.

We undertake to respond to all subject access requests within one month of receipt. We aim to provide a full response, including a copy of your personal data within this timeframe. However, in exceptional and more complex cases, we may need up to three months to respond to your request. In such situations, we will keep you fully informed about the progress of your request.

Under normal circumstances, there will be no charge for making a subject access request. However, if we consider the request to be ‘manifestly unfounded or excessive’ due to repetitive requests, we may charge a reasonable fee to cover the administrative costs associated with responding.